Solution Architect, Automation
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Job Description
Solution Architect defining automation architecture for AAA Life Insurance. Leading technical initiatives across underwriting, claims, and policy servicing with a focus on innovation.
Responsibilities:
- Define and own architecture for intelligent automation initiatives across underwriting, new business, claims, and policy servicing
- Lead end-to-end solution design from discovery through production deployment, including scalability, resilience, and operational support models
- Establish architecture standards, reusable patterns, and reference designs for document ingestion, classification, extraction, validation, and straight-through processing (STP)
- Architect hybrid cloud solutions leveraging AWS and/or Azure integrated with core policy administration, CRM, and document management systems
- Design and govern API and event-driven integration strategies across enterprise platforms using modern integration patterns (REST, messaging, iPaaS)
- Design and oversee document intake and processing pipelines for applications, medical records (APS), claims, policy documents, and servicing correspondence
- Evaluate and select appropriate automation approaches (RPA, IDP, LLM-based extraction, or agentic workflows) based on accuracy, cost, latency, and explainability
- Act as the technical authority across automation modalities, including RPA (UiPath, Power Automate), IDP platforms, and LLM-based agentic workflows
- Partner with Machine Learning Engineers to design and deliver agentic AI systems for document understanding, reasoning, and workflow orchestration
- Define evaluation frameworks, observability standards, and human-in-the-loop controls for AI-driven processes in regulated environments
- Translate complex insurance business processes and rules into scalable automation architectures with clear auditability and exception handling
- Lead technical decision-making across tools, platforms, and vendors, balancing cost, performance, maintainability, and risk
- Establish and enforce security-by-design principles, including data protection, identity management, and compliance with PII/PHI requirements
- Drive measurable improvements in operational metrics such as cycle time, manual touch reduction
- Ensure solutions meet regulatory and governance standards applicable to life insurance, including audit, traceability, and model risk considerations
- Serve as the primary technical lead for MSP and vendor engagements, including architecture oversight, delivery governance, and SLA accountability
- Partner with business leaders to define automation roadmaps aligned with measurable outcomes such as cycle time reduction, accuracy improvement, and cost efficiency
- Mentor engineers and architects, elevating architectural rigor, documentation standards, and engineering maturity across the organization
Requirements:
- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field
- 10+ years of experience in software engineering, systems integration, or enterprise architecture
- 3+ years of experience in a Solution Architect or Lead Architect role delivering enterprise-scale systems
- Proven track record of delivering end-to-end automation solutions in production environments
- Hands-on experience with RPA platforms (UiPath, Microsoft Power Automate) and intelligent document processing systems
- Experience architecting and integrating AI/ML solutions, including LLM-based document processing and agentic workflows
- Strong experience with hybrid cloud architectures (AWS, Azure) and enterprise system integration
- Deep expertise in API design, event-driven systems , and integration technologies (iPaaS, messaging platforms)
- Experience working within regulated industries (insurance, financial services, healthcare) with strong understanding of compliance requirements
Benefits:
- Comprehensive medical, dental, and vision coverage starting from your first day
- Employer 401k match and employer contribution to a pension plan
- Generous PTO and paid parental leave to support your family needs
- Various associate resource groups and community involvement initiatives
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