Solutions Manager, German Fluency

Posted 4hrs ago

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Job Description

Solutions Manager leading SAP-based customer implementations for Zip, an AI-powered enterprise procurement platform. Managing onboarding, stakeholder requirements, training, and post-sales process improvements in Germany.

Responsibilities:

  • Lead project teams onboarding new customers
  • Manage project stakeholders and understand client requirements
  • Lead end-to-end implementations for new customers
  • Build customer processes from scratch
  • Proactively manage requirements and tasks across multiple onboardings
  • Lead, mentor, and train customer training and Q&A sessions
  • Collaborate with product and engineering teams on customer requests and product support decisions
  • Set expectations with customers
  • Successfully onboard customers as quickly as possible
  • Continuously improve post-sales processes to accelerate time to value

Requirements:

  • 8-10 years of experience implementing or administering a finance / procurement tool
  • Prior experience implementing or administering a procurement tool / ERP, including SAP S/4HANA procurement and AP or SAP Ariba Buying / Invoicing
  • German fluency required
  • Fantastic communication and documentation skills
  • Extreme attention to detail and proactive working style
  • Very strong data management skills, specifically handling large sets of sensitive customer data in MS Excel
  • Ability to push back while maintaining positive relationships
  • Comfortable with software configuration
  • Technical skills are a plus
  • Must be legally authorized to work in Germany

Benefits:

  • Diverse and inclusive workspace
  • Opportunity to work with influential enterprise clients
  • Opportunity to influence the product roadmap
  • Mentorship and training responsibilities
  • Work remotely from Germany