Solutions Operations Manager
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Job Description
Solutions Operations Manager at Vanta driving program execution and operational improvements. Supporting global solutions and revenue teams to enhance customer experience and business impact.
Responsibilities:
- Own the coordination and execution of high-impact internal programs that support the global Solutions team, ensuring timely delivery and cross-functional alignment
- Run the global Consensus scaled demo program, ensuring consistency, adoption, performance tracking, and continuous optimization across regions
- Build and maintain a centralized knowledge hub that organizes scalable assets, best practices, and documentation to drive consistency and reuse across teams
- Partner with Product and cross-functional stakeholders to operationalize the Voice of Customer intake and prioritization process, and synthesize customer and market insights into structured updates for R&D leadership
- Collaborate with Product and Field Readiness to support scalable enablement programs tailored to the Solutions organization
- Support the development and documentation of global standards that improve quality, consistency, and adoption of internal solutions
- Track and maintain dashboards and reporting mechanisms that provide visibility into the Solutions team's contribution to revenue and operational impact
Requirements:
- 4–7 years of experience in program management, solutions operations, revenue operations, or a related field
- Experience building structured processes from ambiguity and documenting scalable workflows
- Strong organizational and operational skills with the ability to manage multiple workstreams simultaneously
- Experience partnering cross-functionally with Product, Revenue, or Technical teams
- Analytical mindset with experience tracking metrics and translating insights into action
- Clear communicator who can synthesize complex information into structured documentation and updates
- Ability to operate independently within defined scope while escalating appropriately and driving accountability
- Preferred:
- Experience managing Consensus or similar digital demo platforms within a global go-to-market organization
- Strong analytical skills with experience building dashboards and reporting in tools such as Salesforce, Looker, Tableau, or similar BI platforms
- Knowledge of security, compliance, or data infrastructure solutions
- Experience building and maintaining scalable documentation systems (e.g., Notion, Confluence, Google Drive knowledge hubs)
- Experience working directly with global sales organizations to support strategic pursuits
- Vendor management experience, including performance tracking and optimization of external tools or partners
- Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact
Benefits:
- Industry-competitive salary and equity
- Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans
- 16 weeks fully-paid Parental Leave for all new parents
- Health & wellness stipend
- Remote workspace, internet, and cellphone stipend
- Commuter benefits for team members who report to the SF and NYC office
- Family planning benefits
- Matching 401(k) contribution with immediate vesting
- Flexible PTO policy, plus 80 hours of Sick Time
- 11 company-paid holidays
- Virtual team building activities, lunch and learns, and other company-wide events!
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