Cash Operations Technician
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Job Description
Cash Depot field technician managing cash operations and first-line maintenance for ATMs, Smart Safes, and AirVac equipment. Serving customers independently across an assigned territory.
Responsibilities:
- Replenish ATM cash inventories
- Perform ATM and Smart Safe cash pulls
- Deliver coin orders and process deposits
- Follow all cash handling and security procedures
- Complete route assignments accurately and efficiently
- Clear ATM jams
- Replenish receipt paper
- Perform machine diagnostics
- Reboot equipment
- Install software updates
- Escalate advanced issues to skilled technical support team
- Build strong customer relationships
- Respond to customer needs professionally
- Communicate effectively with dispatch and operations teams
- Complete all service documentation accurately and on time
- Perform first-line maintenance on ATMs, Smart Safes, and AirVac equipment throughout the assigned territory
- Work independently while combining customer service, cash management, route operations, and basic troubleshooting responsibilities
Requirements:
- High School Diploma or GED
- Valid Driver's License
- Clean Driving Record
- Ability to lift and move equipment as required
- Strong attention to detail
- Excellent customer service and communication skills
- Ability to work independently and manage daily responsibilities
- Preferred: Cash handling experience
- Preferred: Route-based service experience
- Preferred: Mechanical or technical troubleshooting experience
- Preferred: Experience working in a customer-facing field environment
- Ability to perform essential duties satisfactorily, with or without reasonable accommodation
- Ability to meet the listed physical demands, including lifting, carrying, pushing/pulling, standing, walking, sitting, manipulating, reaching, climbing, crawling, squatting/kneeling, and bending
Benefits:
- Guaranteed 40-hour work week
- Paid drive time
- 4-day work week (Monday, Tuesday, Thursday & Friday)
- Company vehicle
- $2,000 Sign-On Bonus
- Paid training
- Stable, year-round work
- Profit Sharing Program
- Advancement opportunities
- Paid Holidays
- Paid Time Off (PTO)
- Annual Profit-Sharing Bonus Program –from approximately 15% to 20% of annual earnings
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Company-Paid Life Insurance
- Company-Paid Short-Term Disability
- Wellness Benefit Programs
- Medical Deductible Reimbursement Program
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