Staff Professional Services Consultant
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Job Description
Professional Services Consultant focused on delivering observability and data solutions to Cribl customers. Engaging with clients to enhance their data strategies and deployments.
Responsibilities:
- Demonstrate technical leadership and authority in the areas of observability and/or security.
- The opportunity to be the thought leader in driving complex deployments of Cribl products while working side by side with the customers to resolve their unique problems.
- Work with a team of incredibly talented and dedicated peers, all the way from the Engineering, Sales Engineering, Support and Customer Success Engineers.
- Lead and execute complex customer engagements, serving as the technical authority, and ensuring successful architecture, design, development, deployment, operationalization, and documentation.
- Enhance Cribl's learning ecosystem by creating valuable resources such as best practice documentation, informative blog posts, comprehensive runbooks, engaging workshops, and effective customer training materials.
- Facilitating knowledge transfer, enablement, coaching, and mentoring for team members, customers, and/or partners.
- We are a remote-first company and work happens across many time-zones – you may be required to occasionally perform duties outside your standard working hours
Requirements:
- Minimum 5 years of hands-on experience in technical consulting or big data analytics
- Extensive expertise in deploying and managing AWS/AZURE/GCP Cloud environments, including advanced configuration and optimization techniques
- Exceptional command over Big Data Analytics tools such as Splunk, Elastic, Grafana, DataDog, Exabeam, and Azure Sentinel, with a deep understanding of their technical intricacies and practical applications
- Proven track record of working with complex Enterprise applications, including proficiency in deploying and managing Kubernetes, Docker, and other automation technologies
- In-depth knowledge and experience with both Unix and Windows operating systems, proficient in utilizing command line interfaces and GUIs to accomplish complex tasks
- Proficient in scripting languages such as JavaScript, with recent experience developing scripts and automation workflows
- Ability to effectively communicate and engage with a diverse range of stakeholders, including technical personnel like administrators, as well as executive-level partners, demonstrating strong interpersonal and presentation skills
- Passionate about delivering exceptional customer experiences and solving complex technical challenges, consistently going above and beyond to meet and exceed customer expectations
- Based in the Eastern timezone
- Ability to travel up to 30%
Benefits:
- health, dental, vision, short-term disability, and life insurance
- paid holidays and paid time off
- a fertility treatment benefit
- 401(k)
- equity
- eligibility for a discretionary company-wide bonus
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