Strategic Account Manager – Consumer, Technology
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Job Description
Senior Account Manager overseeing consumer and technology accounts at Sphera. Leading strategic growth and managing high-value customer relationships in the U.S. West region.
Responsibilities:
- Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
- Develop a deep understanding of your clients’ business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutions
- Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
- Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
- Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
- Develop and execute comprehensive, long-term account strategies and business plans to achieve sales targets, foster account growth, and identify new business opportunities (upselling and cross-selling).
- Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
- Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
- Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
- Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
- Translate nuanced business challenges into strategic solution proposals that align with Sphera’s platform capabilities
- Team Leadership & Coordination: delegate tasks, and coordinate cross-functional internal teams (e.g., sales, marketing, product development, logistics) to ensure seamless service delivery and goal alignment
- Financial Oversight & Negotiation: oversee account budgets, conduct price negotiations, manage contract renewals, and ensure the profitability of accounts. Performance Analysis & Reporting: Track key performance indicators (KPIs) and account metrics, prepare regular progress and forecast reports, and present insights to internal and external stakeholders. Problem Resolution: Act as an escalation point for client issues or complaints, working proactively to identify solutions and ensure high levels of customer satisfaction and retention.
Requirements:
- Bachelor’s degree or equivalent experience
- 10+ years of enterprise sales or account management experience with a proven track record
- Strong industry and market knowledge in the Consumer & Technology industry verticals
- Sales experience in a technically complex B2B selling environment, including SaaS
- Demonstrated success managing strategic accounts and driving multi-solution growth
- Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
- Strong understanding of enterprise buying processes and stakeholder dynamics
- Proven ability to develop and execute strategic account plans
- Strong leadership, management, and mentoring skills, with the ability to motivate a dotted-line team and drive performance
- Excellent verbal, written, and interpersonal communication, presentation, and negotiation skills
- The ability to build rapport and trust with diverse stakeholders and resolve conflicts effectively
- Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
- Ability to synthesize complex business needs into actionable solution strategies
- An analytical and strategic mindset, with strong problem-solving and decision-making abilities to adapt to dynamic business environments
- Self-starter with strong organizational and time management skills
- Willingness to travel 50%
Benefits:
- Medical, Dental, and Vision Insurance
- Health Savings Account
- Flexible Spending Account
- 401(k) Retirement Plan with Company Match
- Life and Disability Insurance
- Critical Illness Insurance
- Accident Insurance
- Hospital Indemnity Insurance
- Paid Time Off and Holidays
- Flexible Working Schedule
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