Program Account Manager
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Job Description
Program Account Manager responsible for online store management and sales strategy execution. Collaborating with internal teams and ensuring client satisfaction in the promotional products sector.
Responsibilities:
- The Program Account Manager (PAM) is responsible for developing and managing the online store component of assigned Client program(s) while meeting and exceeding assigned sales, profitability, and account satisfaction goals.
- In close partnership with Sales, the PAM will develop and execute the overall online store sales strategy of assigned accounts and identify new key stakeholders, whether store-related or not.
- The PAM will also work closely with the Operations Team to help drive operational efficiencies of the stores assigned.
- Partner with assigned Enterprise Business Manager (EBM) and Account Manager (AM) to develop and execute strategic business plans aligned with company objectives.
- Ensure adherence to all departmental SOPs and SLAs.
- Identify, establish, and execute process improvements to optimize the Client store experience.
- Review and implement all new and existing documented SLAs and SOPs.
- Ensure proper finance and operational account setup.
- Align all program activities with implementation checklists and proactively recommend improvements to meet and exceed Client expectations.
- Collaborate closely with internal departments including: Art Team, eCommerce, Merchandising, Vendor Relations, Sales Support, Quality Control
- Ensure Client brand compliance across both the online store platform and all associated merchandise.
- Supervise the user experience of the online company store, including: Site navigation, Content development, Sales funnels, Promotional campaigns.
- Serve as the primary Client and Sales point of contact for all online store-related matters.
- Identify opportunities to improve the user experience and recommend corrective actions to drive positive outcomes.
- Develop and maintain marketing calendars when not provided by the Client to promote store engagement and drive sales growth.
Requirements:
- Associates and/or bachelor’s degree in business , or equivalent experience
- Minimum five years of progressive online store account management experience required in the branded and promotional merchandise sector
- Proven work experience in an online store/corporate programs, branded merchandise support role, or similar role
- Demonstrated ability to lead client sales growth and drive results
- Working knowledge of online store platforms and features
- Strong operational and project management skillset
- Excellent verbal and written communication skills, with the ability to articulate complex ideas and influence Client stakeholders as required.
- Always maintain the highest level of confidentiality and professional conduct
- Establishing and carrying out organizational or departmental procedures, goals, and policies
- High acumen for problem solving and proactively identifying areas to improve customer satisfaction
- Strong writing and editing skills with attention to detail
- Excellent customer service skills
- Organizational and time management skills
- Superior verbal and written communication skills
- Independent self-starter with the ability to prioritize and work within established guidelines while maintaining confidentiality
- Excellent written and oral communication skills
- Ability to work independently or as part of a team as required by the task or project
- Ability to organize and manage multiple competing projects
- Strong PC skills and MS Office skills
Benefits:
- Competitive Compensation Package
- Medical, Dental, Vision, Life and Ancillary product options
- HSA and FSA
- Traditional and Roth 401(k) with employer matching contributions
- Paid Time Off with Holidays
- An engaging work life with life balance
- Growth opportunities
- 100% remote workforce
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