Strategic Account Manager, Strategic Partnerships
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Job Description
Strategic Account Manager at Arlo managing enterprise partnerships and driving growth in smart home technology. Responsible for revenue accountability and cross-functional team alignment.
Responsibilities:
- Own full accountability for forecasted revenue and commercial outcomes across your partnership portfolio
- Proactively identify risks to revenue plans and drive corrective action with urgency and precision
- Monitor partnership KPIs and health metrics, ensuring partners are on track to meet their commercial objectives
- Identify and develop opportunities to deepen Arlo's value proposition with partners, driving retention and mutual growth
- Drive cross-functional alignment across internal Arlo teams to deliver on partnership commitments and ensure readiness for commercial launches
- Define and drive structured program governance across multiple workstreams, managing timelines, dependencies, and escalations
- Ensure Arlo speaks with a single, consistent voice to its partners — and that commitments made are commitments kept
- Leading with personal accountability, ensure effective account management process and structures that enable Arlo to scale its partner delivery model effectively
- Build and maintain deep, trusted relationships with senior stakeholders at partner organizations
- Provide regular, structured updates to Arlo leadership on partnership health, launch progress, revenue trajectory, and risk/opportunity areas
- Operate as an effective communicator across both technical and commercial contexts, able to translate complexity into clarity for varied audiences
Requirements:
- 7-10 years of experience in strategic partnerships, account management, or a related field — ideally in IoT, SaaS, smart home, or connected security
- Demonstrated success in managing complex, high-value enterprise or service provider partnerships with direct revenue accountability
- Proven track record leading cross-functional initiatives and large-scale platform integrations, ideally in B2B2C or service provider environments
- Experience managing programs across multiple disciplines including engineering, product, marketing, operations, and commercial teams
- Commercially minded with the ability to connect day-to-day partnership activity to revenue outcomes and long-term business impact
- Strong executive presence and communication skills — credible with senior stakeholders both internally and at partner organizations
- A decisive, outcomes-oriented operator who can assess situations quickly, build alignment, and move at pace in fast-moving environments
- High levels of personal accountability and ownership — a self-starter who can operate with autonomy and set the standard for others
- Experience in large-scale service provider environments (cable, security, or telco) is a strong plus
- Bachelor's degree required; MBA or relevant program management experience a plus
- Ability and willingness to travel up to 50%.
Benefits:
- equity
- full range of benefits
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