Student Accounts Specialist
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Job Description
Remote Student Accounts Specialist managing tuition billing, payments, refunds, and student payment plans. Supporting students and university personnel for Fielding Graduate University.
Responsibilities:
- Provide customer service and support to students, student sponsors, and University personnel regarding tuition accounts, billing and payments, admission deposits and registration, student loans and scholarships, collections, and student account policies and procedures via phone and email
- Explain account activity related to financial aid and scholarships while referring eligibility and awarding determinations to the Office of Financial Aid
- Accurately process tuition payments, refunds, and daily bank deposits
- Manage internal student payment plans and sponsored, employer, and other third-party billing arrangements
- Monitor Student Account Office Holds related to leaves of absence
- Participate with other service areas to facilitate consistent delivery of service and information
- Review student accounts for accuracy
- Resolve discrepancies or disputes and communicate technical information
- Test revisions and upgrades to student payment processing systems
Requirements:
- Associate’s degree in business administration and/or accounting, or closely related field, or a combination of equivalent education and experience
- Three years’ experience in accounts receivable, banking, customer service or accounting with proven high volume customer service
- Experience in handling checks and wires preferred
- Ellucian Colleague experience preferred
- Resume and cover letter required for a complete application
Benefits:
- Paid time off
- Retirement
- Excellent health insurance
- Competitive compensation
- Generous benefits package
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