Working Student – Integrations Management
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Job Description
Working student configuring API gateways and resolving integration issues for Recare, a German HealthTech company modernizing hospital discharge management. Supporting customers, monitoring systems, and coordinating engineering fixes.
Responsibilities:
- Support the nine-person Interoperability & Integrations team
- Configure API gateways in hospitals
- Ensure the reliable operation of API gateways
- Handle incoming support tickets
- Identify the root causes of technical issues
- Work closely with customers, First-Level Support, and the Engineering team to resolve issues
- Monitor API gateways in live operation
- Analyze technical issues and troubleshoot using Datadog
- Support customers in resolving reproduced errors
- Serve as a point of contact for First-Level Support on more complex technical matters
- Act as the interface to the Engineering team
- Create bug tickets
- Keep all stakeholders informed of the current status of issue resolution
Requirements:
- Currently studying Computer Science, Health Informatics, Digital Health, Business Informatics, or a comparable technical field
- Strong basic understanding of APIs and data formats
- Basic knowledge of software architecture and deployment models such as cloud, hybrid, and on-premises
- Ability to independently learn and understand new technical concepts
- Resilience and a calm approach to challenging customer inquiries
- Enjoyment of direct customer contact by phone and email
- Empathy and willingness to compromise
- Ability to organize your work independently and proactively seek support when needed
- Enjoy working as part of a remote team
- Near-native German proficiency at C2 level
- Fluent English proficiency at a minimum of C1 level
- Nice to have: Initial experience in healthcare or knowledge of FHIR, HL7, or DICOM
- Nice to have: Thoughtful and reflective use of AI tools in projects or academic work
- Currently enrolled at a university in Germany
- Availability for 15–20 hours per week
Benefits:
- Work with purpose: Make a positive impact on patients, their families, and healthcare professionals
- Flat hierarchies, high performance, and strong team dynamics
- Flexible working hours compatible with your studies
- Opportunity to work 100% remotely
- Edenred card for use according to your individual needs
- One additional day of leave on your birthday
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