SVP, Patient Support, Mission Operations
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Job Description
Senior operational leader for Patient and Caregiver Services at American Cancer Society. Overseeing operations of Hope Lodge facilities and national online service infrastructure.
Responsibilities:
- Serve as the senior operational leader for all Patient and Caregiver Services
- Provide strategic and hands-on oversight of systems, people, and processes
- Oversee operations of 31 Hope Lodge facilities nationwide
- Ensure exceptional guest services and strong compliance standards
- Lead performance oversight of the National Cancer Information Center
- Provide leadership for Access to Care Solutions including volunteer recruitment and transportation operations
Requirements:
- Bachelor's Degree
- Advanced degree in business, management, health facilities operations, or related field preferred
- 15+ years of multi-site facility operations experience in healthcare
- Experience managing large and geographically distributed teams
- Ability to set strategic direction and translate mission priorities into operational execution
- Expertise in budget development, forecasting, resource allocation, and financial stewardship
- Strong operational planning and systems design skills
- Knowledge of patient and caregiver support models and barriers to care
- Ability to make sound decisions in high-stakes, resource-constrained environments
Benefits:
- generous paid time off policy
- medical benefits
- dental benefits
- retirement benefits
- wellness programs
- professional development programs
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