Systems Administrator
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Job Description
Systems Administrator managing technology infrastructure to ensure smooth operations for Personified's clients. Collaborating with IT team for system implementation, maintenance, and troubleshooting.
Responsibilities:
- Proactively monitor and maintain the stability and performance of client and internal systems.
- Implement and configure new hardware and software as directed by the Principal Engineer.
- Troubleshoot and resolve technical issues related to client devices, networks, and applications.
- Provide technical support to end-users, including remote assistance and on-site support as needed.
- Assist in the deployment and maintenance of client SaaS platforms (e.g., Google Workspace, Microsoft 365, Slack, Zoom).
- Maintain and update system documentation and knowledge base articles.
- Assist the Principal Engineer in the planning and execution of IT projects, including network upgrades, system migrations, and security enhancements.
- Participate in system audits and assist in the remediation of identified vulnerabilities.
- Manage client devices using MDM / RMM platforms and automations.
- Contribute to the development and improvement of IT processes and procedures.
- Provide technical support to clients, including troubleshooting issues and answering questions.
- Assist in the training of clients on the use of various technologies.
- Build and maintain strong relationships with clients.
Requirements:
- 3-5 years of experience in IT support or systems administration.
- Strong understanding of networking concepts (LAN, WAN, Wi-Fi).
- Experience supporting and troubleshooting Windows, macOS, and mobile devices.
- Familiarity with common IT protocols (TCP/IP, DNS, DHCP).
- Familiarity with MDM platforms (Addigy, NinjaOne preferred).
- Experience with cloud platforms (AWS, Azure, GCP) is a plus.
- Experience with Scripting - Develop and maintain automation scripts using PowerShell and Bash to streamline system administration tasks and improve operational efficiency.
- Experience with Cross-platform Systems Administration - Administering and supporting heterogeneous environments spanning Windows Server, macOS, and Linux systems with expertise in managing enterprise deployments across multiple operating systems.
- Experience with API Integration & Development is a plus - Designing and implementing custom integrations using APIs and scripting languages to extend platform capabilities and automating workflows across business systems.
- Experience with Identity and Access Management (IAM) is a plus - Designing and implementing identity and access management solutions including SSO, federation, certificate-based authentication, and directory services across hybrid cloud and on-premises environments.
- Local to NYC metro a plus!
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