Systems & Workplace Operations Specialist I
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Job Description
Systems & Workplace Operations Specialist I providing operational support for workplace and tech workflows. Engaging in administrative duties, user management, and enhancing operational workflows.
Responsibilities:
- Provide first-line support for basic access and device requests, escalating technical issues to the Senior Tech Ops Specialist as required.
- Support internal tools and workflows (Slack ticketing, Google Workspace / Microsoft 365 and Okta) from an administrative and coordination perspective.
- Manage user administration tasks such as onboarding/offboarding requests, access changes and account updates.
- Assist with laptop and device setup coordination, distribution and returns, and maintain MDM and asset records.
- Maintain hardware and software inventory data and ensure accurate tracking of company assets.
- Support the maintenance of IT documentation, guides and internal knowledge base content.
- Act as an additional point of contact for Workplace requests via Slack workflows and ticket queues.
- Maintain workplace systems, access tools, inventory trackers and asset management logs.
- Support onboarding and offboarding for workplace equipment, access and facilities-related tools.
- Maintain accurate records, requests and approvals within workplace workflows and tools.
- Create, update and maintain documentation, process guides, dashboards and trackers.
- Perform high-volume and high-accuracy data entry across Workplace, Tech workflows (support/cover).
- Responsible for accurate data entry and user access management within the organisation’s Vendor Management platform, ensuring data integrity, completeness and ongoing system governance.
- Support scheduling, coordination of requests and internal communications.
- Assist with ad-hoc procurement, operational and improvement projects as required.
Requirements:
- 2+ years of administrative or operations experience, ideally supporting multiple functions.
- Tech oriented university degree is an advantage.
- Strong organizational and multitasking skills with excellent attention to detail.
- Must have first-line IT Support experience.
- Comfortable using tools like Google Workspace (Admin, Docs, Sheets, Slides), Slack, Notion and project management tools.
- Familiarity with SSO tools like Okta or similar.
- Familiarity with MDM tools like JAMF or Kandji and wider asset management.
- Familiarity with procurement or finance systems (e.g., NetSuite, or Gatekeeper) is a plus.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle sensitive information with discretion.
- Ability to mitigate unforeseen problems creatively and effectively.
- Prioritization and project management skills.
- Very well-structured working style.
- A positive attitude and the ability to work in a high-paced environment.
- Comfortable working within tight timelines, and the ability to be flexible.
- Must enjoy learning new things.
- Comfortable working cross-functionally, collaborating effectively with internal stakeholders across departments.
Benefits:
- Monthly remote work stipend (home internet costs, electricity).
- Home office equipment package right at the start (laptop, keyboard, monitor…).
- Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding.
- Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays.
- Personal development fund for courses, books, conferences, and material.
- VSOP (Virtual Stock Option Plan).
- The annual international team-building trip, quarterly and monthly online get-togethers.
- As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules.
- An international team that loves to have fun at work and works hard together to accomplish shared goals.
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