Team Lead, IT Operations & Service Management
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Job Description
Team Lead für interne IT-Operations und Service Management beim digitalen Immobilienverwalter Reos. Sicherstellung der Microsoft-Arbeitsumgebung, IT-Projekte, Support-Prozesse und Dienstleistersteuerung.
Responsibilities:
- Responsible for the operational management of the internal IT department
- Ensure reliable operation of the office IT infrastructure and Microsoft-based work environment
- Analyze technical root causes and actively support the implementation of solutions
- Structure, prioritize and execute IT projects with internal stakeholders and external service providers
- Manage external IT vendors and align services, responsibilities and technical decisions
- Develop IT support into a structured service model
- Design and further develop Jira Service Management as the central platform for requests and support
- Establish and maintain processes, responsibilities and evidence for IT and information security audits and certifications
- Work with a small team and grow into a leadership role
Requirements:
- Solid hands-on experience operating and evolving modern IT environments
- Experience with Microsoft-based enterprise environments
- Understanding of building secure and scalable IT in a growing company
- Ability to structure IT projects, set priorities and coordinate tasks, stakeholders and dependencies
- Confident assessment of technical solution approaches
- Pragmatic, analytical and execution-oriented approach to incident management
- Experience with Microsoft 365, Entra ID and Intune
- Experience working with external IT service providers
- Ability to critically evaluate technical recommendations
- Initial experience in mentoring or guiding colleagues is helpful but not required
- Willingness to take on responsibility and develop into a leadership role
- Strong command of German and English
- Confident communication with technical teams and non-technical stakeholders
Benefits:
- Flexible working model – up to 100% remote within Germany or use of the modern Hamburg office as needed
- Workation opportunities within Europe
- Annual health & wellness budget
- Subsidized Urban Sports Club membership
- Employer contribution to company pension scheme
- State-of-the-art equipment and hardware
- Discounts with over 1,500 providers across sports, mobility, fashion and travel
- Edenred benefits card
- Personalized development and training opportunities
- Regular team events
- Free soft drinks
- Fresh fruit basket
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