Technical Account Director
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Job Description
Technical Account Director serving as a trusted advisor in Cruise & Ferry industries. Collaborating on customer success initiatives enhancing onboard connectivity and digital experiences.
Responsibilities:
- Collaborate with the Quvia Support team to manage and resolve escalations, serving as a key liaison between Quvia, the customer, and service providers to ensure timely and effective issue resolution
- Partner with the Quvia Product team to review and address customer feedback, feature requests, and product recommendations.
- Fulfill ad hoc operational reporting requests that fall outside the scope of the existing support team.
- Collaborate directly with customers' operational and revenue teams to resolve non-standard issues related to the Quvia Platform.
- Serve as the transition point from the Go-to-Market (GTM) team to Project Management for all contracted services, proof of concepts (POCs), and other ad hoc initiatives.
- Maintain regular engagement with customers to ensure satisfaction and strengthen long-term relationships.
Requirements:
- Solid understanding of networking and VSAT technologies to grasp the full scope of the Quvia solution and the satellite communications networks used by our target customers.
- Proven experience in selling, delivering, or supporting software solutions within a maritime environment.
- Ability to participate in early-stage technical discussions around solution design and implementation.
- Prior experience working in an operational role within a satellite communications service provider environment.
Benefits:
- Competitive Salary
- Performance Bonus
- Competitive health benefits
- Flexible Paid Time Off policy
- Monthly Cell Phone Allowance
- Stock options
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