Technical Account Manager
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Job Description
Technical Account Manager responsible for customer engagement and technical implementation in AI Risk Decisioning™ Platform. Serving enterprise customers to ensure satisfaction and growth opportunities.
Responsibilities:
- Act as the primary owner for assigned customers — accountable for onboarding, adoption, value realization, renewal, and expansion.
- Build trusted relationships with customer executives and decision-makers, ensuring alignment at both technical and business levels.
- Manage regular cadence: weekly cadence, Exec summaries - customer & internal, adoption strategy and plan, and executive business reviews (EBRs).
- Partner with AEs and SEs on renewals, upsells, and cross-sells.
- Advocate internally for customer priorities and represent their voice in roadmap discussions.
- Develop and maintain detailed account success plans in partnership with the account team.
- Work with customers on business value realization exercise and case studies, in partnership with the Oscilar customer marketing and account teams.
- Lead customer onboarding and implementation projects, ensuring fast time-to-value.
- Deliver product demos and walkthroughs.
- Build workflows, reports, and dashboards to support customer adoption.
- Handle non-complex technical tasks directly: API integrations, SQL queries and debugging, Python scripting.
- Collaborate with Solutions Architects for complex technical implementations.
- Serve as a technical liaison between customers, Engineering, and Product teams.
Requirements:
- 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
- Proven track record of working directly with enterprise customers and executives, including managing escalations and business reviews.
- Technical proficiency in: API integrations, SQL, Python.
- Familiarity with cloud technologies and public cloud services (AWS, GCP, Azure).
- Excellent communication skills in Tagalog and English — able to present confidently to both executives and technical stakeholders.
- Highly organized and metrics-driven: comfortable managing multiple accounts and priorities.
- Strong customer empathy, ownership, and ability to influence cross-functional teams.
Benefits:
- Competitive salary and equity packages
- Accelerated professional growth alongside industry leaders.
- Make the digital economy safer by protecting online transactions.
- Be part of a global, high-growth AI startup tackling real-world challenges in fraud and risk.
- Remote-first, collaborative culture with teammates in the US, Poland, and beyond.
- Opportunity to develop deep expertise in risk decisioning and customer support at scale.
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