Technical Account Manager
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Job Description
Technical Account Manager guiding enterprise clients through e-commerce platform implementation and optimization. Partnering with Rithum teams to resolve technical issues and maximize channel revenue.
Responsibilities:
- Deliver strategic technical guidance and executional support to enterprise and strategic clients.
- Serve as the technical complement to the Client Success Manager.
- Serve as a consistent weekly client touchpoint and manage day-to-day business-as-usual activities.
- Develop and oversee channel implementation strategies.
- Drive tactical execution across the Rithum platform, including operational workflows, repricing, promotional planning, and algorithmic optimization.
- Conduct technical reviews and provide forward-looking optimization recommendations.
- Advise clients on overcoming obstacles and realizing value from Rithum solutions.
- Resolve complex technical issues with Product, Engineering, and Client Success Engineering teams.
- Bridge communication between client technical teams and Rithum internal teams.
- Support technical roadmap planning, feature adoption, and product feedback loops.
- Maintain deep knowledge of platform functionality, data flows, and emerging capabilities.
Requirements:
- 2+ years of experience in technical account management, implementation, solutions engineering, or e-commerce within a B2B SaaS environment, or in a marketplace role with a brand or retailer.
- Proven experience supporting enterprise or strategic clients with technical onboarding, platform integration, and ongoing optimization.
- Strong proficiency using Excel.
- Foundational understanding of channel requirements, data mapping, and feed architecture.
- Demonstrated ability to manage technical projects and communicate effectively with technical and non-technical stakeholders.
- Demonstrated proficiency with Microsoft Copilot and comfort leveraging AI-driven tools within daily workflows.
- Proficiency in Salesforce, JIRA, or similar workflow/project tracking tools.
- Excellent problem-solving skills, with a focus on root cause analysis and resolution.
- Strong verbal and written communication skills.
- Up to 10% travel required.
Benefits:
- Enhanced Private Medical Insurance and a Health Cash Back Plan
- Life insurance & disability benefits
- Pension plan with 4% Company match
- 25 Days of PTO
- 8 Company-paid Holidays
- 2 paid floating holidays
- 10 paid sick days
- 2 Wellness days
- 1 Paid Volunteer Day
- £45/month Remote work stipend for internet
- Calm App
- Employee Assistance Program
- Professional development stipend
- Learning and development offerings
- Charitable contribution match per team member
- Remote-first working conditions
- Comprehensive benefits and wellness plans
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