Technical Account Manager II
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Job Description
Technical Account Manager supporting Nielsen’s digital advertising measurement clients. Managing campaign implementations, troubleshooting, technical consulting, and cross-functional delivery.
Responsibilities:
- Oversee day-to-day execution of a large, dynamic client portfolio
- Manage multiple digital campaigns in parallel from creation to final output
- Help clients correctly implement and test Nielsen tags on digital advertising campaigns
- Follow through on issue resolution and provide high-level support
- Communicate solutions to build internal and external knowledge
- Partner with analysts to ensure deliverables meet strict standards
- Assist the Sales team in presenting technical solutions to stakeholders
- Lead training sessions on the technical aspects of Nielsen products
- Create support materials, including implementation guides and FAQs
- Coordinate with Engineering, Operations, and Client Services to ensure timely turnarounds and project success
Requirements:
- BA/BS degree in a relevant field
- Ability to speak and write in English fluently and idiomatically
- Strong understanding of Web/Internet technologies
- Aptitude for quickly mastering new systems and processes
- Creative thinking skills with an unyielding focus on client satisfaction and business-critical priority management
- Proven ability to multitask and remain composed while managing multiple high-stakes projects in a fast-paced environment
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