Technical Account Manager
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Job Description
Technical Account Manager serving as a trusted advisor for customers using VulnCheck's cybersecurity intelligence. Focused on successful deployment and value realization across security programs.
Responsibilities:
- Own the technical post-sales relationship for a portfolio of VulnCheck customers, serving as their primary point of contact for implementation and ongoing technical guidance.
- Lead customer onboarding, deployment, and adoption of VulnCheck solutions, ensuring successful integration into existing security tools, platforms, and workflows.
- Provide hands-on technical consulting to help customers operationalize VulnCheck data within SIEMs, TIPs, SOAR platforms, data lakes, and internal tooling.
- Design, build, and troubleshoot custom workflows, scripts, and integrations, leveraging VulnCheck APIs, SDKs, and datasets.
- Diagnose and resolve technical issues related to APIs, data fidelity, performance, and integration architecture.
- Deliver technical enablement through training sessions, architecture reviews, best-practice guidance, and ongoing optimization recommendations.
- Act as a customer advocate internally, collecting feedback, identifying product gaps, and collaborating with Product and Engineering teams to influence roadmap priorities.
- Support renewal and expansion efforts by ensuring customers achieve measurable value and maturity with VulnCheck over time.
- Accelerate customer time-to-value through structured onboarding and guided implementation.
- Help customers operationalize exploit and vulnerability intelligence across vulnerability management, SOC, threat intelligence, and IR workflows.
- Provide proactive technical guidance to optimize architectures, improve performance, and expand use cases.
- Partner with internal Account Teams, Product, and Engineering teams to ensure a seamless customer lifecycle.
- Enable customers to become self-sufficient power users of VulnCheck technology
Requirements:
- 3+ years of experience in a customer-facing technical role within cybersecurity (e.g., Technical Account Manager, Customer Success Engineer, Post-Sales Engineer, or similar), including demonstrated experience supporting public sector and/or government entities and navigating their procurement, compliance, and operational requirements.
- Deep understanding of the cybersecurity product landscape, with a strong focus on Vulnerability Management and Threat Intelligence.
- Strong working knowledge of incident response, SOC operations, and vulnerability management workflows, and how vulnerability intelligence supports each function.
- Proven ability to develop and maintain scripts in Python.
- Hands-on experience working with REST APIs and JSON-based data models.
- Experience building or rapidly learning integrations and workflows in platforms such as SIEM, SOAR, TIP or similar security tooling.
- Demonstrated experience providing technical mentorship, enablement, or customer guidance
Benefits:
- Unlimited PTO
- 401k plan with 100% match on first 3%, then 50% of the next 3-5% of compensation
- Comprehensive healthcare coverage
- Generous paid parental leave
- Remote friendly environment with flexibility
- Expense reimbursement for Cell Phone & Internet
- Ongoing professional development, coaching, and learning
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