Technical Content Specialist
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Job Description
Technical Content Specialist creating accurate documentation for Bluehost's web hosting services. Focusing on Linux command-line concepts and collaborating with stakeholders for content strategy.
Responsibilities:
- Create and maintain clear, accurate documentation on product functionality and best practices
- Author step-by-step tutorials covering file system management, service troubleshooting, log analysis, firewall setup
- Develop SOPs and compliance documentation related to security and incident management
- Utilize AI-driven content optimization and SEO best practices
- Collaborate with stakeholders to stay current on product developments and technologies
- Analyze customer feedback and usage metrics to guide content strategy
- Support creation of supplemental learning assets like videos and assessments
- Advocate for continuous improvement in content quality and processes
Requirements:
- Subject matter expert in relevant tools, processes, and products
- Experience authoring or editing content in a technical environment
- Strong analytical and problem-solving skills
- Excellent written communication skills in English
- Familiarity with knowledge and content management systems such as Pega, Confluence, and Atlassian Suite
- Solid understanding of web standards, including HTML, CSS, and SEO best practices
- Familiarity with visual and multimedia tools (e.g., Adobe Creative Cloud, Snagit)
- Hands-on experience working in Linux environments
- Ability to accurately capture, interpret, and format command-line output
- Proven experience creating Standard Operating Procedures (SOPs)
Benefits:
- Health Insurance options to fit you
- HSA
- Medical
- Dental
- Vision
- Matching 401K
- Life/AD&D/STD/LTD
- Tuition Reimbursement
- Pet Insurance
- Generous vacation policy
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