Technical Customer Consultant – eMobility
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Job Description
Technical Customer Consultant for eMobility managing technical inquiries and customer support. Working remotely in a supportive team environment with training in Berlin.
Responsibilities:
- Handle technical customer inquiries by phone and in writing in the area of home charging (e.g., installation, commissioning, troubleshooting)
- Advise customers on various products from the automotive sector
- Use specialized software, backends, and consoles for fault analysis and problem resolution
Requirements:
- Interest in technical topics and an affinity for IT (e.g., MS Office products)
- Very good German and Spanish language skills
- Prior experience as a building services technician, industrial mechanic, electronics technician, or experience in eMobility and charging infrastructure is an advantage
- Willingness to work shifts (Mon–Sun, 06:00–22:00; core hours Mon–Fri, 08:00–16:30)
- Independent and flexible working style with strong communication skills
Benefits:
- Inbound role (no sales)
- Exciting high-tech future project in eMobility
- Training and career development opportunities within the company
- Remote work/home office after successful onboarding
- Flat hierarchies and a collegial, supportive team
- 27 days of vacation; increases to 28 days after 5 years of service
- Additional benefits such as discounted gym membership and employer-funded savings plans (Vermögenswirksame Leistungen)
- Company bike
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