Technical Customer Engineer II
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Job Description
Technical Customer Engineer providing technical support during the sales process in Taiwan for complex systems. Handling product demonstrations and customer training for effective product usage.
Responsibilities:
- Provide technical, application, and troubleshooting support to the field.
- Follow up on the industrial and competitors’ technical development.
- Conduct technical training internally & externally with Product Business Unit teams.
- Work closely with sales and marketing groups to achieve corporate sales goals in alignment with corporate strategy.
- Communicate & feedback on customers’ requirements for new products.
- Follow up on the industrial and competitors’ technical development.
- Routine management of technical affairs.
- Prepare equipment for customer attended demonstration.
- Support trade shows and sales presentations.
- Strengthen technical communication with parent companies and sister companies.
- Define testing plans or testing requirements with customer’s technical department or end user.
- Gather and tabulate technical data and invention of dispensing processes directly for new market.
- Collect and analyze competitor’s technical data.
- Use testing technology and internal analysis technology to optimize product’s application by customer, and offer input to R&D department.
- Write and present test reports to both internal and external customers with clear, concise data.
- Participate and take on additional assignments and projects as required.
Requirements:
- College degree or above with Mechanism/Electronics major
- At least 2 years experience in R&D in Engineer in SMT or Semiconductor or relevant industry
- Profound mechanic and electric knowledge
- Good at English in verbal
- Excellent interpersonal and communication skills
- Strong analytical and computer skills
- Outgoing, mature; logical thinking and wide mind; teamwork spirits; integrity; hard working; self-motivated; open-minded; strong sense of responsibility and accountability
Benefits:
- Health insurance
- Opportunities to advance their careers
- Global team events
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