Technical Customer Success Analyst
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Job Description
Technical Customer Success Analyst at Graphic Communications troubleshooting customer requests and managing support issues in the print industry. Ensuring timely, high-quality customer service and support.
Responsibilities:
- Troubleshoot complex customer requests
- Manage the global support queue and backlog
- Ensure exceptional, timely service for our valued customers
- Act as a trusted technical advisor to customers
- Provide proactive, personalized customer experience
Requirements:
- Minimum 8+ years of customer support experience.
- ERP/MIS background preferred.
- Print industry knowledge is mandatory.
- Experience with tools such as Salesforce, JIRA, and Confluence preferred.
- Strong understanding of support operations and troubleshooting methodologies.
- Ability to solve problems efficiently in a fast-paced environment.
- Excellent verbal and written communication skills in English.
- Strong documentation and organizational abilities.
- Data analysis skills (reports, dashboards, and metrics).
Benefits:
- Flexible work arrangements
- Professional development
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