Technical Customer Support Professional, IngenieurIn / TechnikerIn – Systemplaner für die Gebäudetechnik (f/m/d)
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Job Description
Technical Customer Support Professional providing support for Trimble Nova in the building technology sector. Collaborating with clients to solve complex challenges in HVAC within the DACH region.
Responsibilities:
- Als direkter technischer Ansprechpartner für unseren professionellen Kundenstamm fungieren.
- Unsere Kunden bei der Einführung und Anwendung unserer CAD- und Berechnungsprogramme betreuen.
- Komplexe technische Anfragen über unsere Experten-Hotline mit Schwerpunkt auf Heizung, Lüftung und Sanitär (HLS) lösen.
- Anwender bei der Maximierung ihrer Produktivität durch optimalen Einsatz des Trimble MEP-Software-Ökosystems unterstützen.
Requirements:
- Technische(r) Systemplaner/in, Techniker/in oder Ingenieur/in der Fachrichtung Gebäudetechnik (HLS)
- Strukturierte Arbeitsweise und die Fähigkeit, komplexe Sachverhalte verständlich zu erklären.
- Sicheres Auftreten und Freude am professionellen Kundenkontakt.
- Kenntnisse in CAD/CAE-Programmen im Bereich HLSE (Heizung, Lüftung, Sanitär, Elektrotechnik) und besonders in Trimble Nova.
- Erste Erfahrungen im technischen Support oder in der Software-Implementierung sind von Vorteil.
- Deutschkenntnisse in Wort und Schrift für die Betreuung regionaler Kunden.
Benefits:
- Health insurance
- Professional development
- Flexible working hours
- Remote work options
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