Technical Manager
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Job Description
Technical Manager supporting ImageTrend’s healthcare and emergency-response software products. Troubleshooting technical issues, managing support queues, and guiding implementations, configurations, and legacy-code fixes.
Responsibilities:
- Investigate and analyze technical support items received from the support team
- Monitor and manage the daily support queue, ensuring issues are triaged and addressed efficiently
- Collaborate with the Implementations Team on client implementations and technical setup
- Provide technical support for industry data standards, system modifications, and legacy code
- Debug and perform minor code fixes
- Maintain and monitor team-specific status alerts and system dashboards
- Create development tickets as needed
- Review and respond to daily technical errors
- Identify recurring issues and recommend solutions
- Oversee technical setup and configuration tasks
- Support configuration and optimization of internal tools and product features
- Serve as a subject matter expert for internal and external stakeholders
- Provide training and technical expertise as needed
- Perform additional duties as assigned
Requirements:
- A degree in Computer Science or related field, or equivalent combination of education and relevant work experience
- High level technical skills to perform SQL database queries
- Effective verbal and written communication skills, with the ability to clearly convey technical concepts
- Strong analytical and critical thinking skills
- Ability to develop and communicate technical plans and solutions across multiple teams or departments
- Adaptability and eagerness to learn new technologies and tools
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities
- Ability to meet critical deadlines while maintaining accuracy and quality of work
- Experience with troubleshooting and root cause analysis for complex technical issues
- Ability to maintain discretion when handling proprietary and confidential information
- Ability to travel as required, up to 10%
Benefits:
- Bonus
- Benefits
- Perks
- Community gains
- Ability to work remotely 100% of the time
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