Technical Manager
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Job Description
Technical Manager delivering tailored professional services in networking and security for multinational organizations. Enhancing client experience and ensuring technical solution integrity across various platforms.
Responsibilities:
- Delivering Professional Services engagements in-line with an agreed scope to the acceptance of the client.
- Enhancing the client experience by displaying flexibility, technical excellence, agility, ownership, and responsibility.
- Becoming an invaluable partner to the client.
- Monitor industry networking updates, technologies, and best practices to improve overall network management.
- Own the customer solution lifecycle from initial customer order onwards.
- Ensuring that the customer solution is accurately recorded in systems and documentation.
- Assisting in the creation of service reports and attending regular service review meeting as and when required.
- Be the customers advocate in all technical matters related to their solution.
Requirements:
- Minimum 5 years experience in the Telco or Managed Service Provider industry
- Experience working autonomously in a multi-vendor enterprise scale environment
- Working knowledge and/or general understanding of ICT methodologies such as ITIL
- Experience working with firewalls from vendors like Palo Alto and/or Fortinet
- Knowledge and working experience in Routing on various platform with MPLS, BGP, QOS etc
- Next-Gen Security and Cloud Security (based on Palo Alto, Fortinet)
- Experience creating architectural building blocks from business requirements
- Understanding of the financial impact of strategic / operational decisions and the ability to identify opportunity for cost reductions
Benefits:
- Professional Services engagements
- Flexibility in service delivery
- International travel opportunities
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