Technical Program Manager, Digital Platforms – AI
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Job Description
Technical Program Manager owning PMI’s Sitecore experience platform and marketing AI portfolio. Driving enterprise delivery, governance, integrations, and production capabilities for marketing teams.
Responsibilities:
- Own end-to-end delivery across PMI’s Sitecore experience platform program and marketing AI enablement portfolio
- Convert platform strategy and business priorities into sequenced, accountable execution
- Define scope, map dependencies, manage decision gates, and move concurrent workstreams from requirements through production
- Work with MarTech product owners, platform activation owners, engineering and architecture teams, data and analytics teams, and external delivery partners
- Translate product direction into clear requirements, integrated release plans, and production capabilities for marketing teams
- Maintain accountability for governance, financial oversight, and portfolio reporting
Requirements:
- Bachelor’s degree or equivalent experience required
- 10+ years of experience in technical program management, delivery leadership, or complex cross-functional transformation programs in enterprise environments
- Demonstrated accountability for delivery outcomes, business impact, and stakeholder alignment rather than project administration or status reporting
- Experience partnering directly with software engineering, architecture, platform, and data teams
- Proven experience delivering enterprise CMS, digital experience, or customer engagement platforms, preferably Sitecore
- Strong preference for experience leading migration, modernization, or re-platform initiatives
- Experience delivering AI, automation, analytics, or machine learning capabilities into production with measurable business outcomes
- Practical experience with generative AI and LLM-based solutions, AI workflows, prompt design, and integration approaches
- Experience with customer data, activation, or marketing technology ecosystems supporting acquisition, engagement, retention, or lifecycle activation, with fluency in the business and platform metrics affected
- Proven ability to establish and operationalize new capabilities, processes, or platforms in ambiguous environments
- Demonstrated experience managing systems integrators and vendors to delivery outcomes and quality standards
- PMP, PgMP, Agile/Scrum, SAFe, or equivalent certification preferred
- Preferred technology experience with Sitecore, headless and composable architecture, DAM and content operations, Magento, Adobe Experience Platform, Adobe Journey Optimizer, Adobe, Microsoft Dynamics 365, Adobe Analytics, Looker, Journey Analytics tools, Snowflake, Microsoft Azure, Jira, ADO, Confluence, and monday.com
- Executive communication and stakeholder alignment
- Strategic thinking and decision-making under ambiguity
- Vendor and partner management
- Influencing without authority and cross-functional leadership
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