Technical Success Manager II
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Job Description
Technical Success Manager responsible for customer technical relationships at New Relic. Driving customer adoption and technical value realization for complex observability solutions with enterprise clients.
Responsibilities:
- Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices
- Lead personalized training sessions and create resources to empower users to leverage New Relic solutions
- Design and execute Mutual Activity Plans tied to Value/Outcomes
- Contribute valuable information for business reviews and identify successes, challenges, and growth opportunities
- Engage proactively with customers to mitigate churn risks and demonstrate ongoing value
- Build strong connections with technical stakeholders
- Keep users informed about new features and enhancements and provide refresher training
- Work with sales to identify and develop expansion opportunities using success stories
- Quantify the impact of New Relic's solutions on their business
Requirements:
- Strong technical expertise in Kubernetes, Cloud (AWS, Azure, or Google Cloud), and/or Observability Platforms
- Solid understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting
- Proven success in customer-facing technical roles like Principal Technical Support, Solutions Engineering, or Technical Account Management
- Highly skilled in communicating complex technical concepts to diverse audiences
- Skilled at building and maintaining strong relationships with technical stakeholders
- Proactive, solution-focused approach to customer challenges
- Ability to collaborate effectively across teams
Benefits:
- Dynamic work environment
- Opportunities for professional growth
- Competitive benefits package
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