Technical Success Manager II
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Job Description
Technical Success Manager at New Relic optimizing customer relations and sales success. Responsible for customer onboarding, adoption, and feedback while collaborating with the sales team.
Responsibilities:
- Own customer adoption, onboarding, and continued success at your customer base.
- Document adoption and success
- Lead all aspects of the adoption, optimization, and integration of New Relic’s products within customers’ business infrastructure
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups
- Maintain a deep understanding of the customer’s business as well as their technical environment
- Lead interactive product demonstrations for diverse audiences, showcasing key workflows and answering real-time technical inquiries to drive platform adoption.
- Enjoy some travel, extensive travel opportunities for those that want to.
Requirements:
- 3+ years of pre or post sales experience within the software industry
- 2+ years of demonstrated pre or post sales experience working with enterprise customers
- Strong technical background and sales/customer orientation
- A desire to learn new technologies
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience)
- Ability to keep up to date project plans and documentation.
- Fluent in English
Benefits:
- healthcare
- dental
- vision
- parental leave and planning
- mental health benefits
- a 401(k) plan and match
- flex time-off
- 11 paid holidays
- volunteer time off
- other competitive benefits designed to improve the lives of our employees
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