Technical Support Manager
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Job Description
Technical Support Manager generating specifications with stakeholders in construction sector. Responsible for driving revenue through effective specification generation and conversion.
Responsibilities:
- Generate specifications with Architects, Engineers, and Contractors, providing risk‑assessed technical designs in line with relevant Codes of Practice and industry regulations—both onsite and at client offices.
- Log all specifications accurately within the CRM system.
- Track specifications from initial generation through to confirmed sales orders.
- Deliver CPD presentations using PowerPoint to promote best practice and product understanding.
- Provide on‑site technical support and troubleshooting.
- Support the Visqueen National Training Academy as required.
- Proactively target new opportunities to drive specification generation and market penetration.
- Manage territory activity, diary planning, and tasks using Outlook and the CRM platform.
- Commit to ongoing professional and personal development.
- Contribute to the delivery and implementation of New Product Development (NPD) programmes.
- Work collaboratively with the commercial team to support opportunities throughout the supply chain.
Requirements:
- Proven experience in construction or specification sales, with strong account‑management capabilities.
- Demonstrated ability to build and maintain strong professional networks.
- Excellent communication and presentation skills.
- Solid understanding of construction methods, procedures, and industry terminology.
- Educated to A‑Level standard (or equivalent).
- CSSW qualification is desirable but not essential.
Benefits:
- Professional development opportunities
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