Technical Support Specialist – Microsoft 365
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Job Description
Freelance Microsoft 365 support specialist troubleshooting Exchange, Teams, SharePoint, Azure, and other cloud services for Gigmo Solutions’ business customers. Handling escalations, SLA-based tickets, and technical issues through resolution.
Responsibilities:
- Provide Microsoft 365 support, including Microsoft Exchange, Teams, and SharePoint, to business customers of a large global software house
- Handle escalation calls and resolve tickets according to SLA requirements
- Take ownership of customer issues through resolution
- Research, diagnose, troubleshoot, and identify solutions for system issues
- Follow standard procedures to escalate unresolved issues to appropriate internal teams
- Diagnose and troubleshoot technical issues
- Prioritize and manage multiple open issues simultaneously
Requirements:
- Experience in Microsoft processes or the Microsoft 365 domain
- Excellent written and verbal communication skills
- Willingness to work 24/7 shifts
- Must have a laptop with Windows 11, fast internet of at least 50 Mbps, TPM 2.0, and 16 GB RAM
- Excellent problem-solving and analytical skills
- Ability to provide step-by-step technical help in written and verbal formats
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