Technical Support Technician III
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Job Description
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Responsibilities:
- Provide technical support and solutions to complex problems that other levels of technicians are not able to resolve including Windows operating system and Apple/Mac desktop and laptops
- Participates in various Technical Support special projects
- Schedule and/or coordinate vendor service calls for repairs, installations, equipment removal, and preventive maintenance
- Provide mentoring to less experienced positions
- Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week
Requirements:
- Minimum Bachelor’s degree in computer science, or associate degree plus 2 years of tech support experience
- Completion of related industry certifications such as CompTIA A+, ITIL, PC, or JAMF equivalent recommended
- Preferred: Microsoft Certifications for Azure recommended
- Minimum 3-6 years of prior Computer Support experience in a corporate environment
- Preferred: 5 or more years of experience supporting Windows and/or Mac OS in an enterprise environment
- 2 or more years of experience with ticketing systems such as ServiceNow
- 2 or more years of experience with enterprise application such as Tanium, Azure, M365, etc.
- 1 or more years of experience providing technical mentoring or leadership.
- Thorough knowledge of information management practices and procedures for Windows Operating System, Microsoft Office, and Enterprise Apple/Mac devices
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
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