Telemarketing / Call Center Manager
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Job Description
Call Center Manager leading outbound call center operations in fast-paced iGaming environment. Overseeing daily operations, driving KPIs, and managing team performance in Islamabad or Lahore.
Responsibilities:
- Manage daily call center operations and supervise agents
- Drive KPIs including conversion, productivity, quality, and attendance
- Conduct coaching, team meetings, and performance reviews
- Handle escalations and improve team performance
Requirements:
- 2+ years experience as Call Center Manager, Telemarketing Manager, or Senior Team Lead
- Experience managing 20+ agents in a target-driven environment
- Strong leadership and communication skills
- Good understanding of call center KPIs
- Fluent in English and Urdu
Benefits:
- Competitive salary
- Full-time stable role
- Performance-based career growth
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