Telesales Representative
Posted 5ds ago
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Job Description
Telesales Representative facilitating Medicare enrollment for SCAN, a nonprofit health organization serving older adults. Assessing eligibility, supporting prospects, and scheduling appointments remotely.
Responsibilities:
- Assess health plan needs of prospective members
- Verify Medicare / Medi-Cal eligibility
- Facilitate telephonic enrollment by presenting benefit information, mailing enrollment information, and assisting prospects with the enrollment process
- Follow CMS-approved scripts, department policies, procedures, and state and regulatory guidelines
- Meet monthly Sales Market Quota goals during LOCK IN and AEP
- Complete Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and required training modules
- Support Field Sales Representatives by assigning in-home appointments and setting seminar reservations and other sales events
- Initiate outbound follow-up calls for prospect requests with permission to call
- Complete 30/60/90 Days Welcome Calls and meet follow-up goals
- Qualify prospects for all SCAN products
- Manage designated work lists and scheduled customer calendar events in the CRM system
- Contribute to team efforts by accomplishing related results as needed
Requirements:
- Valid Health Insurance License required per CMS requirements
- 2+ years of experience in telemarketing or a healthcare-related field
- Proven sales and customer service skills
- Successful completion of Sales/Membership Certification, Sales Orientation Training, Medi-Cal Certification training, and other required training modules
- Ability to follow CMS-approved scripts and state and regulatory guidelines
- Ability to qualify prospects for all SCAN products and manage CRM work lists and scheduled customer calendar events
- Background check required
Benefits:
- Base Pay Range: $21.64 per hour
- Paid Sick Time
- Excellent 401(k) Retirement Saving Plan with employer match
- Training, tools and support necessary to do your work
- Annual employee bonus program
- Generous paid-time-off (PTO)
- Eleven paid holidays per year
- Work-life balance
- Inclusive benefits
- Employee resource groups
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