Telesales Advisor, German
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Job Description
German-speaking telesales advisor conducting outbound sales for Vodafone, a global telecommunications company. Advising customers, closing product and tariff sales, and meeting sales KPIs.
Responsibilities:
- Provide telephone-based advice and support to existing and prospective Vodafone customers through outbound sales
- Identify customer needs and provide tailored advice on Vodafone products and offers
- Conduct sales and contract discussions
- Build and maintain positive customer relationships and ensure high customer satisfaction
- Identify sales, cross-selling, and up-selling opportunities
- Market and close sales of Vodafone products, plans, and additional services
- Handle customer objections to increase the conversion rate
- Comply with quality standards, sales guidelines, and compliance requirements
- Document customer contacts and completed sales in the relevant systems
- Achieve defined sales, quality, and performance KPIs
- Contribute to the continuous improvement of sales processes and customer outreach
Requirements:
- No technical background required
- Strong sales skills and a results-oriented approach to closing deals
- German language skills for telephone-based customer advice and support
Benefits:
- Work-from-home opportunity
- Guaranteed weekends off (Saturday and Sunday)
- Flexible working hours within our service hours
- Attractive commission scheme in addition to a fixed salary
- Private health insurance
- Meal subsidy via a meal card
- Life insurance
- Mobile phone allowance
- Ongoing training and development opportunities
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