Telesales Agent, Outbound
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Job Description
Telesales Agent advising customers and closing outbound online credit comparisons for smava, Germany’s online loan comparison platform. Selling through needs analysis, CRM documentation, and upselling.
Responsibilities:
- Provide telephone and written advice to customers about their loan comparison in an outbound setting, from initial contact through contract signing
- Conduct targeted needs analyses and present the most suitable loan offers
- Identify and leverage up-selling and cross-selling opportunities
- Accurately document customer conversations in the CRM to support successful loan applications and closures
- Participate in team calls, challenges, 1:1 meetings, feedback sessions, and coaching
Requirements:
- Practical experience in sales or sales-oriented consulting, e.g. telesales, B2C sales, or financial services sales
- Experience with needs analysis, objection handling, up-selling, and cross-selling
- Data-driven approach and experience working with revenue targets, conversion rates, or sales KPIs
- Excellent communication skills and assertiveness on the phone
- Proficiency with sales tools and CRM systems
- Willingness to use feedback and regular side-by-side sessions to improve performance
Benefits:
- Uncapped commission: Base salary plus a high-performance commission plan
- Clear career path with transparent criteria and regular development discussions
- Regular 1:1 meetings, meaningful feedback, and coaching
- 100% remote work throughout Germany
- Three days working from home and two days of teamwork in the office for employees based in Berlin or Hamburg
- Regular team calls, joint challenges, and mutual support
- 30 days of paid vacation
- Corporate benefits: Exclusive discounts and special offers
- Diversity as a principle: A team representing more than 40 nationalities
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