Therapy Support Specialist
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Job Description
Therapy Support Specialist engaging with patients for onboarding and support at Noctrix Health. Providing virtual therapy and collaborating with clinicians to enhance patient experience and product use.
Responsibilities:
- Represent Noctrix in direct virtual patient interactions, including application training, product demonstrations, and proactive and reactive therapy support
- Serve as a consultant to clinicians and technicians during the implementation process and calibration sessions to ensure the smooth and effective integration of our product
- Capture therapy support needs and provide valuable feedback to the product management and development teams
- Collaborate with clinicians and functional organizations to recommend content for training courses and materials
- Maintain existing relationships with patients, as well as our clinical and business partners
- Accurately input and manage customer interactions in Salesforce to ensure accurate and up-to-date data capture for client relationship management
Requirements:
- High school diploma required
- An associate or bachelor’s degree in biology or a health-related field is encouraged and preferred for many promotional opportunities
- Exceptional positive attitude, consistently demonstrating a willingness to go above and beyond in helping individuals navigate their challenges, while providing empathetic support and solutions with patience and understanding
- Proven customer service excellence, with a strong ability to empathize and effectively communicate complex technical solutions to non-technical users, ensuring a positive and supportive experience for patients seeking therapy or technical assistance
- Excellent verbal and written communication skills, with an outstanding ability to communicate and collaborate effectively
- Ability to understand, convey, coach, and teach others about the clinical aspects and technical use of the product
- Ability to diagnose complex customer issues cross-functionally with minimal guidance, using new technologies
- Strong problem-solving and troubleshooting skills
- Strong sense of ownership and accountability
- Ability to multitask and handle multiple priorities in a complex, challenging environment
- Previous experience in the sleep or neuromodulation industries is considered a plus
- Experience with Salesforce is considered a plus.
Benefits:
- bonuses
- stock options
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