Tier 2 Help Desk Specialist – Part-Time, Weekend Night Shift
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Job Description
Tier 2 help desk specialist providing advanced client support for CGI, an IT and business consulting firm. Resolving complex issues during weekend night shifts.
Responsibilities:
- Provide expert-level support to clients through the helpdesk team
- Resolve the most complex customer issues
- Ensure a high level of customer satisfaction
- Deliver exceptional customer service
- Work weekend night shifts
Requirements:
- Dedicated and experienced Tier 2 customer service/help desk professional
- Advanced technical skills
- Excellent communication abilities
- Commitment to delivering exceptional service
- Successful completion of a U.S. background investigation is required for CGI employment offers
Benefits:
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well being programs
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