Trainer, Transfer Agency Training

Posted 6hrs ago

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Job Description

Transfer Agency Trainer developing virtual and in-person training programs for Ultimus’ mutual fund administration business. Creating learning materials, onboarding associates, and improving department processes.

Responsibilities:

  • Develop, facilitate, and coordinate Ultimus’ formal training programs for the Transfer Agency
  • Work with Transfer Agency stakeholders to determine department-specific training roadmaps
  • Work with clients who use Transfer Agency systems
  • Design, develop, update, and deliver presentations and training materials, including quick reference guides, online learning resources, PowerPoint presentations, and other materials
  • Evaluate training effectiveness through surveys and provide recommendations for improvement
  • Facilitate New Employee and department-specific training programs
  • Assist with new associate onboarding and develop customized training plans
  • Develop e-learning and video training materials
  • Stay up to date on Transfer Agency development opportunities
  • Partner with internal teams on upcoming hires, process or system deployments/releases, impacted roles or stakeholders, and training needs
  • Assist with writing internal guidelines for training documentation
  • Work with Transfer Agency departments on process improvement opportunities identified during training development and delivery
  • Update training materials to reflect industry and department-level changes
  • Mentor associates through instruction, coaching, on-the-job experiences, modeling effective practices, and advising on methods
  • Collaborate with stakeholders to design and improve course materials, review feedback, and support technology and hardware setup
  • Contact teams regarding general information, issue resolution, inquiries, or reporting requirements
  • Perform other duties as required and assigned

Requirements:

  • Associate’s degree in communication, finance, or similar field
  • 3-5+ years of experience with Mutual Funds with training experience or similar background
  • Equivalent education, experience, and KSA’s will be considered
  • Knowledge of online learning resources
  • Knowledge of Microsoft Office Suite
  • Knowledge of Adobe Acrobat
  • Advanced technical skills with the ability to provide effective virtual training sessions, including e-learning and training videos
  • Excellent client service skills and ability to maintain strong intercompany relationships
  • Multitasking, analytical, and organizational skills
  • Strategic, meticulous, and initiative-taking approach with a strong commitment to quality, efficiency, and effectiveness
  • Ability to troubleshoot issues using creative and critical thinking
  • Ability to present and express ideas and information clearly and concisely, both written and oral
  • Ability to establish and develop effective working relationships with associates and clientele
  • Ability to modify priorities and deadlines in response to changing conditions or unexpected obstacles
  • Ability to sit and stand regularly
  • Ability to occasionally lift and/or move up to 10 lbs
  • Specific vision abilities required

Benefits:

  • Opportunity to participate in educational opportunities, internal company and team trainings, and professional development opportunities
  • Occasional travel (approximately 10% or less) may be required
  • Reasonable accommodation may be made to enable associates to perform the essential functions