Trainer, Transfer Agency Training
Posted 6hrs ago
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Job Description
Transfer Agency Trainer developing virtual and in-person training programs for Ultimus’ mutual fund administration business. Creating learning materials, onboarding associates, and improving department processes.
Responsibilities:
- Develop, facilitate, and coordinate Ultimus’ formal training programs for the Transfer Agency
- Work with Transfer Agency stakeholders to determine department-specific training roadmaps
- Work with clients who use Transfer Agency systems
- Design, develop, update, and deliver presentations and training materials, including quick reference guides, online learning resources, PowerPoint presentations, and other materials
- Evaluate training effectiveness through surveys and provide recommendations for improvement
- Facilitate New Employee and department-specific training programs
- Assist with new associate onboarding and develop customized training plans
- Develop e-learning and video training materials
- Stay up to date on Transfer Agency development opportunities
- Partner with internal teams on upcoming hires, process or system deployments/releases, impacted roles or stakeholders, and training needs
- Assist with writing internal guidelines for training documentation
- Work with Transfer Agency departments on process improvement opportunities identified during training development and delivery
- Update training materials to reflect industry and department-level changes
- Mentor associates through instruction, coaching, on-the-job experiences, modeling effective practices, and advising on methods
- Collaborate with stakeholders to design and improve course materials, review feedback, and support technology and hardware setup
- Contact teams regarding general information, issue resolution, inquiries, or reporting requirements
- Perform other duties as required and assigned
Requirements:
- Associate’s degree in communication, finance, or similar field
- 3-5+ years of experience with Mutual Funds with training experience or similar background
- Equivalent education, experience, and KSA’s will be considered
- Knowledge of online learning resources
- Knowledge of Microsoft Office Suite
- Knowledge of Adobe Acrobat
- Advanced technical skills with the ability to provide effective virtual training sessions, including e-learning and training videos
- Excellent client service skills and ability to maintain strong intercompany relationships
- Multitasking, analytical, and organizational skills
- Strategic, meticulous, and initiative-taking approach with a strong commitment to quality, efficiency, and effectiveness
- Ability to troubleshoot issues using creative and critical thinking
- Ability to present and express ideas and information clearly and concisely, both written and oral
- Ability to establish and develop effective working relationships with associates and clientele
- Ability to modify priorities and deadlines in response to changing conditions or unexpected obstacles
- Ability to sit and stand regularly
- Ability to occasionally lift and/or move up to 10 lbs
- Specific vision abilities required
Benefits:
- Opportunity to participate in educational opportunities, internal company and team trainings, and professional development opportunities
- Occasional travel (approximately 10% or less) may be required
- Reasonable accommodation may be made to enable associates to perform the essential functions





