Training Manager
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Job Description
Training Manager leading clinical and coding training for EXL’s healthcare Payment Integrity Services. Developing trainers, improving learner outcomes, and aligning training with operational goals.
Responsibilities:
- Lead, coach, and develop clinical and coding trainers
- Establish accountability, engagement, and continuous improvement across the training team
- Set performance expectations and provide feedback, coaching, and development opportunities
- Oversee trainer performance, workload prioritization, deliverables, and operational timelines
- Develop and execute training strategies supporting onboarding, speed to proficiency, performance improvement, and capability building
- Ensure training programs remain relevant, accurate, and aligned with business needs, client expectations, and operational priorities
- Conduct training needs assessments and identify capability gaps
- Monitor and improve training effectiveness using performance metrics, learner feedback, observations, and assessments
- Partner with Operations, Quality, Clinical, Coding, and Leadership teams
- Maintain training records, reporting, trainee progression, and readiness metrics
- Organize and facilitate training sessions, workshops, webinars, and development activities
- Manage team resources and remove barriers affecting trainer success
- Stay current on industry trends, best practices, and learning methodologies
- Report to the Senior Training Manager
Requirements:
- Bachelor’s degree in Education, Business, Healthcare, or related field (or equivalent experience)
- 5+ years in training or learning & development within healthcare, including nursing and/or medical coding
- Proven experience leading and developing trainers, including nurses and certified coders
- Certification in training or learning & development strongly preferred
- Background in nursing, medical coding, or healthcare operations strongly preferred
- Ability to upskill teams and accelerate speed to proficiency through training delivery and coaching
- Experience improving training outcomes, performance, and quality through targeted development strategies
- Ability to assess skill gaps and implement focused development plans
- Strong leadership, coaching, mentoring, and accountability skills
- Data-driven approach to evaluate training effectiveness
- Excellent communication and stakeholder management skills across operations, quality, and leadership
- Ability to translate complex clinical and coding concepts into practical training
- Experience in outpatient, DRG, or CVA auditing preferred but not required
- Ability to deliver a 5–10 minute presentation on training approach
- U.S.-based work eligibility implied by the location requirement
Benefits:
- Healthcare, vision, and dental benefits
- 401(k) options
- Fast-paced, innovative environment with industry-leading experts
- Hands-on experience with top-tier healthcare clients
- Collaborative, supportive, and inclusive culture
- Up to 10% annual travel for team meetings and limited client onsite engagements
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