User Support Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
User Support Analyst guiding field employees in BSNA software applications and business processes. Collaborating with IT, Business Leadership, and the User Support team to enhance field organization support.
Responsibilities:
- Guiding field employees in the use of BSNA software applications and business processes
- Working closely with IT programmers, Business Leadership and headquarters departments
- Provide direct support to the BSNA Field Organization
- Timely resolution of Support Requests
- Developing new tools and processes to aid operations of the User Support team
- Assisting in User Acceptance Testing for BSNA Operations applications
- Identifying trends and proposing long-term corrective action
- Creating supporting documentation for resolution of incoming support requests
- Maintaining documentation in a shared filing system
- Assisting with development or delivery of training material
Requirements:
- Minimum of 5 years progressive work experience in the field
- Minimum 5-8 years of service industry experience supporting business operations
- Possesses basic knowledge of accounting/finance and business principles
- Working knowledge of both Custom and Out of the Box applications preferred
- Must have excellent analytical and problem solving capabilities
- Basic SQL and database structure knowledge preferred
- Must be a willing team player and be able to effectively interact and communicate with a variety of customers
- Detail oriented
- MS Office proficient
Benefits:
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development
Similar Jobs
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience during the customer journey with Nubimetrics. Providing support via chat and email while promoting platform adoption.
Customer Support Analyst
Customer Support Analyst ensuring excellent customer experience for Nubimetrics. Handling customer support via chat and email, promoting platform adoption and user training.
Associate Support Engineer – 1
Associate Support Engineer providing technical support and troubleshooting to customers while ensuring a high level of customer satisfaction. Collaborating with support engineers and managers to resolve technical issues.
Technical Support Specialist
Technical Support Specialist providing expert technical support at nCino. Responsible for troubleshooting complex product issues and serving as the first point of escalation for support personnel.
Technical Support Engineer – Tier II
Technical Support Engineer resolving complex technical issues for a cybersecurity platform. Collaborating with engineering and product teams to enhance customer experience and satisfaction.
Technical Support
Technical Support Specialist collaborating with cross-functional teams to provide support to CSG product suite. Maintaining application support and addressing inefficiencies for customer satisfaction.
Senior Support Engineer
Support Engineer bridging engineering and enterprise users of LanceDB. Building support infrastructure and handling distributed database customer inquiries.
AI Technology Support Engineer/Analyst
AI Technology Support Engineer/Analyst providing technical support for AI products and services at Amentum. Troubleshooting complex AI issues and collaborating with engineering teams to enhance product performance.
Database Support Engineer
Database Support Engineer providing technical support for PostgreSQL and TimescaleDB in a remote-first environment. Collaborating with customers to optimise their implementations and resolve complex issues.
Audio Video Technical Support
Audio Video Technical Support resolving technical issues at Daktronics for customers with exciting projects. Collaborating with teams in a high-technology environment.
Application Support Analyst I
Applications Help Desk Support at Kenco Logistics resolving user inquiries and technical issues. Team collaboration for software support and ensuring user satisfaction while maintaining logs.
Operations Support Engineer
Operations Support Engineer maintaining a virtual asset fleet for energy transition solutions. Overseeing optimisers and collaborating with engineering and product teams for operational excellence.
Technical Support Representative, Bilingual (English/Spanish)
Bilingual Product Support Representative educating and supporting customers on wealth management platform. Leveraging resources in Spanish and English to resolve customer questions.
Technical Support Representative
Bilingual Product Support Representative helping customers navigate our wealth and asset management platform. Engaging with internal resources to effectively resolve customer queries.
Technical Support Technician III
Technical Support Technician III at Mercury Insurance resolving end-user computing issues and mentoring technicians. Engaging in proactive problem management and preventive solutions implementation.
Technical Support Engineer
Technical Support Engineer aiding customers in resolving technical issues with cybersecurity products. Collaborating with engineering teams to enhance user support and experience.
Senior Technical Support Engineer – Weekend Shift
Senior Technical Support Engineer ensuring customer technical excellence and operational efficiency with complex technical issues. Collaborating with support, engineering, and product teams to maintain high client satisfaction.
Senior Technical Support Engineer
Senior Technical Support Engineer providing technical support for Kevel's ad tech products and services. Responsible for investigating issues, managing tickets, and collaborating with engineering on escalations.
Sales Support Analyst
Presale Analyst coordinating new business sales and RFP processes for Cigna Healthcare. Collaborating with Sales leads to drive membership and revenue growth through medically related quotes.
Senior Workday Technical Analyst
Experienced Workday Technical Analyst responsible for optimizing and maintaining the Workday system at WEX. Ensuring effective utilization and functionality of the Workday platform.