Vice President – Sector Performance
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Job Description
Key contributor managing Gainwell’s global delivery model and operational strategy. Overseeing client performance and ensuring exceptional service delivery in the health services sector.
Responsibilities:
- Serves as a key contributor to shaping the company's vision and direction for a global delivery model
- Responsible for an operational model for one of Gainwell’s five sectors that delivers exceptional client service with minimal complexity
- Manage and track results across all dimensions of Gainwell’s account performance strategy: program delivery, customer relationships, financial targets, account operations
- Leads strategies to execute on key levers of success for Gainwell’s customers (service level agreements, value adds, etc.)
- Establishes value through direct relationships with senior customers
- Provides an independent voice and advice on on-going projects and accounts to ensure compliance and consistency in the delivery of offerings
- Directs, manages, and oversees budget; ensures activities are appropriately funded, coordinated and managed according to the guidelines/constraints of resource allocations
- Balances cost saving measures with the needs of the department
- Works with Portfolio Management, Marketing/Sales, and Account Leadership executives to ensure alignment of processes and technology with company and customer needs
- Organizes and directs Global Delivery resources with orientation towards the company's go-to-market strategy and portfolio of client commitments
- Ensures delivery costs are within or better than the delivery costs contracted in the service delivery agreement
- Develops a strategy for use of leveraged service centers to enhance cost effective service delivery
Requirements:
- Twenty or more years of related operational and customer-facing experience
- Fifteen or more years in a supervisory or management capacity
- Experience working with a product and services delivery in a global environment
- Experience working in a global organization of size, scope and complexity
- Experience working with management implications of various forms of financial data and contracts/service agreements
Benefits:
- flexible vacation policy
- a 401(k) employer match
- comprehensive health benefits
- educational assistance
- leadership and technical development academies
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