Vice President, Professional Services – Delivery
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
VP of Professional Services & Delivery at Appriss Retail leading global delivery team for complex retail organizations. Responsible for profitability and execution of professional services revenue.
Responsibilities:
- Lead and grow the global delivery organization
- Have full accountability for the profitability and execution of all one-time services work
- Build pricing calculators, standard resource models, and engagement cost frameworks to improve profitability
- Implement and enforce go/no-go processes before accepting engagements
- Standardize how work is scoped, staffed, executed, and closed across the entire PS organization
- Evaluate, redesign, and manage contractor and outsourcing relationships
- Drive measurable improvements in time-to-value for clients
- Own delivery-stage customer experience and ensure client satisfaction
- Equip delivery teams to clearly and consistently articulate project progress, impact, and value
- Develop two senior leaders and their organizations
- Work closely with the Revenue organization on deal pricing and SOW review
- Own PS KPIs and present progress regularly to the CCO and leadership team
Requirements:
- 10+ years in professional services or delivery leadership roles in B2B SaaS companies
- A track record of meaningful PS margin improvement — you’ve owned the P&L and moved it
- Experience managing large, distributed delivery teams (30+ people) including outsourced and contractor resources
- Strong financial acumen: pricing models, resource utilization, margin analysis, and project cost tracking
- Experience delivering for enterprise accounts at scale — complex, multi-stakeholder implementations for large organizations
- A track record of building delivery methodology and instilling consistent execution practices across a team
- Strong client-facing presence — you can represent Appriss Retail credibly at the executive level of major customer organizations
- Comfort in a PE-backed, high-accountability environment where results are measured and expectations are high
- Excellent communication and executive presence
Benefits:
- Multiple medical plan options
- Dental and vision coverage
- Health savings and flexible spending accounts
- Paid parental leave
- Short- and long-term disability
- 401(k) with immediate vesting and company match
- Generous paid time off
- Free access to health and wellbeing resources such as Calm and Sworkit
- Learning and development opportunities
Similar Jobs
AVP, Process Optimization
AVP Process Optimization leading end-to-end operational process redesign and optimization at Ensemble Health Partners. Collaborating with executive leadership and various teams to drive scalability in healthcare revenue cycle.
AVP, Pre-Access
AVP, Pre-Access at Ensemble Health responsible for insurance verification and operational efficiency. Leading strategies to enhance patient experience through innovative healthcare solutions.
AVP, Analytics – TJX & JC Penney
AVP, Analytics leading a team to support analytical projects for TJX & JCPenney at Synchrony. Focus on delivering insights to solve business problems and drive growth.
VP, Federal
Vice President, Sales - Federal overseeing the sales strategy for FedGov accounts. Leading a high-performing team to drive revenue growth and customer value in the AI sector.
Vice President – District Services
Vice President overseeing implementation-oriented client partnerships at 4MATIV Technologies. Leading operational support and technology deployment for school district services.
Vice President, New Store Openings – Transfers
Vice President of New Store Openings leading franchise profitability and growth strategies across WellBiz Brands. Managing new store openings and transfer processes, ensuring operational success and revenue ramp.
VP Revenue
VP Revenue managing revenue strategy and functions at BookNook, a research-driven K-8 tutoring solution. Leading teamwork to ensure revenue growth and customer satisfaction for educational equity.
Regional VP – Government Relations
Dynamic leader driving state policy wins for Curriculum Associates to enhance student learning and expand business. Collaborating with key state education stakeholders and managing state strategies effectively.
VP, Behavioral Health Strategy
Vice President leading Humana’s Behavioral Health strategy to improve healthcare services across Medicare and Medicaid. Collaborating with internal teams to drive outcomes and efficiency in behavioral health care.
Vice President, Strategic Accounts – ICHRA
VP of Strategic Accounts at Gravie focused on winning new large employers for ICHRA solutions. Building relationships and driving sales growth in the health benefits sector.
Vice President, Product
Vice President of Product overseeing product strategy for Experian's Clarity Services. Leading product lifecycle and stakeholder engagement in alternative financial data solutions.
VP, Revenue Cycle Management
Vice President of Revenue Cycle Management at Nvera, focusing on building a technologically advanced billing operation from the ground up. Promoting automation and leading a high-performance team.
Vice President of Product
Vice President of Product leading strategy, development, and execution of AI-powered network automation platform at NetBrain. Overseeing product lifecycle and distributed teams across North America and beyond.
VP of Subscription, Retention – CX
Owns retention strategies to maximize lifetime value in a fast-growing DTC brand. Focused on reducing churn and enhancing customer engagement for long-term revenue growth.
Executive Vice President – Regional Market Acceleration
Executive Vice President leading California strategy and regional market acceleration for CALSTART. Overseeing growth and partnerships in clean transportation for California and beyond.
VP, Regional Leader – Spend Management Services
VP, Regional Leader driving client value through healthcare supply chain solutions. Leading account management teams and ensuring alignment with client goals and financial objectives.
Vice President, Testing Practice
Vice President of Testing Transformation leading modernization of Quality Engineering for Medicaid healthcare IT organization. Overseeing testing governance and ensuring solutions meet business needs and regulatory compliance.
Virtual Primary Care Physician – vPCP
Virtual Primary Care Physician providing comprehensive care via telehealth for Kaiser Permanente members. Join a 100% Virtual Primary Care team and manage a panel of patients with collaborative support.
RVP, Technical Success
Regional Vice President of Technical Success overseeing customer experience and team collaboration in EMEA for RingCentral. Driving executive relationships, operational discipline, and measurable outcomes over post-sale processes.
Vice President, Leadership & Organizing
Vice President developing strategy to activate Jewish leaders against threats to democracy. Joining a nonpartisan organization strengthening American democracy.