Voice User Interface (VUI) Designer
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Job Description
VUI Designer creating user-centered voice experiences for IVR applications. Designing call flows and collaborating with engineers and architects to enhance user interaction.
Responsibilities:
- Creating user-centered IVR designs for speech and DTMF applications
- Gather and analyze business and user requirements for IVR applications
- Design end-to-end call flows for speech and DTMF-based IVR experiences
- Create design specifications and documentation for IVR implementations
- Collaborate with Product Owners to shape and refine voice user experiences
- Create user stories for developers and speech scientists to implement designs
- Support speech scientists with grammar design and tuning
- Conduct usability testing and analyze results to improve IVR performance
- Tune IVR applications to optimize recognition accuracy and user experience
- Communicate design rationale and methodology to stakeholders
Requirements:
- 5+ years of professional experience as a user interface designer
- Strong expertise in AI conversational voice design and development
- Strong expertise in gathering and analyzing business and user requirements for IVR applications
- Background in linguistics, cognitive psychology, behavioral sciences, or a related field
- Proven experience designing speech and DTMF (Dual-Tone Multi-Frequency) IVR applications
- Excellent communication and collaboration skills
Benefits:
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship programs
- Talent investment programs
- Internal mobility opportunities
- Internship opportunities
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