Wholesale Operations Assistant
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Job Description
Remote wholesale operations assistant supporting a growing consumer goods brand. Processing orders, managing QuickBooks invoices, coordinating fulfillment, and maintaining CRM records.
Responsibilities:
- Monitor and process orders across wholesale and retail platforms, including Shopify, Faire, and Market Time
- Ensure orders progress correctly and flag issues before they become problems
- Generate and manage client and vendor invoices using QuickBooks
- Keep invoicing accurate and up to date across accounts
- Check stock availability and coordinate with the warehouse for smooth fulfillment
- Track fulfillment status and follow up on delays or discrepancies
- Keep the CRM current and organized
- Track client interactions and follow up proactively
- Report to the client via Magic
Requirements:
- Demonstrated understanding of the wholesale business model—selling to retailers/importing merchandise for stores—distinct from general e-commerce or customer service experience
- Hands-on invoicing experience, generating invoices for clients and vendors
- Experience with order processing workflows
- Working knowledge of QuickBooks
- Prior experience in an administrative or operational support role
- Comfortable working across Shopify, Faire, Market Time, QuickBooks, and Microsoft 365/Teams
- Strong grasp of order processing and fulfillment coordination
- Organized CRM management and client follow-up
- Proactive and independent, with ability to make decisions without step-by-step direction
- Strong critical thinking and problem-solving skills
- Excellent organizational skills and ability to multitask across platforms
- Clear, professional English communication
- Able to start contributing quickly with minimal training
- Computer with at least 8GB RAM and Intel i5/AMD Ryzen 5 processor or higher
- Internet speed of at least 40MBPS
- Headset with extended noise-canceling mic and webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Reliable internet connection
- Own computer with Intel Core i5 or similar or higher operating system
- Availability Monday–Friday, 9 AM–5 PM EDT, 40 hours per week
Benefits:
- No benefits package included
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