1st Level Global Help Desk, m/w/d
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Job Description
1st Level Global Help Desk role at CANCOM assisting with IT issues and inquiries. Focused on sustainable solutions and efficient ticket management within a supportive team environment.
Responsibilities:
- Kompetente Unterstützung bei IT-Störungen und Fragen, der Mitarbeiter der Firma Fressnapf
- Hardware- und Software-Troubleshooting
- Entgegennahme, Priorisierung und Bearbeitung eingehender Störungen und Serviceanfragen (telefonisch oder Ticketsystem)
- Durchführung von Erstanalysen, Fehlerbehebung und Weiterleitung an den 2nd Level bei Bedarf
- Erfahrung im Umgang mit Ticketsystemen (z. B. ServiceNow, Jira, Helix, Omnitracker)
Requirements:
- Grundkenntnisse im Betriebssystem Windows, Office-Umgebung und mobilen Geräten
- Gute Deutschkenntnisse in Wort und Schrift; erweiterte Englischkenntnisse
- Kunden- und serviceorientiertes Auftreten, auch bei herausfordernden Anliegen
- Dokumentations- und Kommunikationsstärke (im Ticketing, telefonisch, schriftlich)
- Fähigkeit zum strukturierten Arbeiten und zum selbstständigen Priorisieren von Anfragen
- Erfahrung im telefonischen Support
Benefits:
- Homeoffice bis zu 40€ Homeoffice-Pauschale (je nach Anwesenheit)
- IT-Equipment wird durch uns gestellt
- 28 Tage Urlaub (auf eine 5-Tage-Woche bezogen) - Deine Erholung ist uns wichtig!
- Digitale Zeiterfassung - Dir geht keine Minute Arbeitszeit verloren
- Exklusive Einkaufsvorteile bei über 500 Partnerunternehmen
- Zahnzusatzversicherung und betriebliche Altersvorsorge von unserem Partner AXA
- Bildschirmarbeitsplatzbrille in Kooperation mit Fielmann
- Angenehme Atmosphäre - Kommunikation per „Du“ vom Praktikanten bis zum Geschäftsführer
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