Account Director
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Job Description
Account Director managing critical client relationships and strategy at Code and Theory, a digital-first creative agency. Leading partnerships, project delivery, and business impact through exceptional client management.
Responsibilities:
- Lead and nurture day-to-day client relationships to ensure satisfaction and long-term partnerships
- Act as the primary liaison between clients and internal teams, ensuring effective communication and alignment on project goals
- Collaborate with strategy, design, technology, and production teams to deliver solutions that meet client expectations and drive business goals
- Partner on overall account health, including quarterly and annual account planning
- Translate client business goals into agency strategy
- Address and resolve client issues promptly, ensuring a seamless client experience
- Partner with your production lead to oversee scopes, budgets, and cross-functional teams to ensure projects are delivered efficiently and profitably
- Support account growth by identifying opportunities to expand client relationships into new service areas
- Anticipate and resolve client challenges with clarity, urgency, and sound judgment
- Ensure that all deliverables meet quality standards and deadlines set by the client
- Maintain a comprehensive understanding of clients' business needs and industry trends to offer proactive advice and solutions
Requirements:
- Proven experience in account management with a focus on client satisfaction and relationship building
- Strong communication skills, with the ability to clearly articulate ideas and foster collaborative discussions
- Ability to proactively identify client needs and translate them into actionable, strategic solutions
- Extensive experience in agency account management, digital product, brand strategy, or a related field
- Comfortable with analytics, technology, content management platforms, and AI initiatives
- Demonstrated skill in leading teams and influencing others to achieve project success
- Financial acumen, including experience managing growth pipelines, budgets, scopes, and account growth
- Experience supporting contract negotiations
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