Account Executive, Mid-Market
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Job Description
Mid-Market Account Executive responsible for driving success of Skillsoft products across Canadian accounts. Building relationships through effective communication and exceeding growth targets.
Responsibilities:
- Exceed quarterly and annual targets for retention and growth, including quota, GRR, NRR, cross-sell, and upsell for assigned Canadian accounts
- Consult with economic buyers, champions, and other stakeholders to understand each customer’s workforce upskilling and reskilling needs, business challenges, and key goals
- Develop and execute account strategies aligned with customer workforce transformation needs, leveraging key customer and Canadian industry data points
- Establish strong customer partnerships throughout the lifecycle (e.g., onboarding, adoption, expansion, renewal) and leverage internal resources appropriately to meet customer needs
- Generate, update, and close renewal and expansion opportunities to ensure forecast accuracy and meet targets
- Provide guidance, tools, resources, best practices, and business reviews across multiple Skillsoft products and solutions, ensuring each customer achieves measurable value, leading to renewal and expansion
- Meet all CRM requirements including account health, account plans, close plans, activities, contacts, communications records, NPS, etc.
- Manage renewal timelines effectively, including reassessing needs, issuing prompt and accurate quotes, responses, and proposals, and executing contracts in accordance with Canadian business practices
Requirements:
- 5+ years of professional experience in sales, account management, customer success, and/or customer renewals role with an Associate’s degree or commensurate experience
- Proficient in Microsoft Office products and experience using tools to conduct virtual client meetings and presentations
- Demonstrated experience with renewal and upgrade forecasting, quoting, opportunity management, pricing, and contracting
- Experience in managing customer relationships in a B2B environment with strong knowledge of Solution/Consultative Selling
- Ability to prospect and manage a designated territory to maximize revenue growth
- Solid understanding of the stages involved in a sales cycle and how to leverage each stage to advance the sale
- Ability to work with cross-functional departments and roles to manage all aspects of the customer life cycle
- Excellent ability in analyzing opportunities for cross-sell and upsell potential within existing books of business
- Strong relationship-building and consulting skills and able to manage multiple relationships within an organization
- Operates with a sense of urgency and has a positive, winning attitude
- Excellent written / verbal communication skills to interact with all levels of leadership
Benefits:
- Skillsoft delivers online learning, training, and talent solutions to help organizations unleash their edge
- Paid time off
- Flexible working arrangements
- Professional development opportunities
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