Account Manager, Dealer Club
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Job Description
Account Manager overseeing and nurturing relationships with car dealer customers at Cars Commerce. Ensuring client satisfaction, identifying opportunities, and delivering tailored solutions to meet client needs.
Responsibilities:
- Fully understand the features and capabilities of the platform
- Stay in contact through their first time buying experience.
- Build and maintain strong, long-lasting dealer relationships by understanding their needs and delivering exceptional service.
- Identify opportunities for upselling or cross-selling services/products and collaborate with the outside sales team to drive revenue growth.
- Maintain consistent buying/selling from the dealers within your portfolio
- Address dealer concerns and resolve issues promptly to maintain satisfaction and loyalty.
- Monitor and report on account performance metrics, providing insights and recommendations to improve results.
- Work closely with internal teams, including marketing, and the product team, to align client objectives with company goals.
- Maintain accurate and up-to-date records of client interactions, agreements, and account plans.
- Adapt and adjust role as needed and requested by leadership team
- Able to make the “difficult call”
Requirements:
- Proven experience in account management, sales, or customer service, preferably in the automotive industry.
- Strong interpersonal and communication skills, both written and verbal.
- Exceptional problem-solving and negotiation abilities.
- Ability to manage multiple accounts and prioritize tasks effectively.
- Proficiency in CRM software and other relevant tools (e.g., HubSpot).
- Analytical mindset with the ability to interpret data and develop actionable strategies.
- A customer-focused attitude with a passion for delivering excellent service.
- Ability to recognize ways to improve processes and systems.
- An “All In” attitude.
Benefits:
- Medical, Dental & Vision Healthcare Plans
- New Hire Stipend for Home Office Set-Up
- Generous PTO
- Refuel - a service based recognition program where employees receive additional paid time away to learn grow and reset
- Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day
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