Account Manager
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Job Description
Account Manager managing client accounts at StockTwits, a leading social finance platform. Driving campaign execution and renewals across a defined portfolio of clients.
Responsibilities:
- Own a pod of client accounts, serving as the primary point of contact across strategy, execution, and performance.
- Manage the full client lifecycle from pre-sale support through campaign execution, reporting, renewal, and expansion.
- Drive renewals across your account portfolio, ensuring strong retention and continuity of revenue.
- Identify and execute upsell and expansion opportunities within existing accounts.
- Support pre-sale efforts including media planning, proposal development, and packaging.
- Lead campaign execution end-to-end, ensuring timelines, deliverables, and quality standards are met.
- Translate campaign performance into clear insights, reporting, and recommendations.
- Partner cross-functionally with Sales, Product, and Operations to deliver and improve campaigns.
- Guide Associates on media plans, decks, and execution to ensure quality and consistency.
- Maintain accurate tracking across campaigns, pipeline, forecasting, and renewal timelines.
- Continuously improve workflows, templates, and processes to increase efficiency and output.
Requirements:
- 3–5 years of experience in account management, client services, or media
- Experience building or contributing to media plans and campaign strategy
- Strong communication skills with the ability to manage client relationships directly
- Ability to translate data into clear insights and client-facing narratives
- Strong organizational and project management skills across multiple accounts
- Comfort working cross-functionally in a fast-moving environment
- Demonstrated ownership mindset with accountability for outcomes
- Interest in leveraging AI tools and automation to improve efficiency and output
- Interest in financial markets is a plus.
Benefits:
- Unlimited PTO and sick leave
- Remote-work flexibility
- Fully paid for comprehensive health care (medical, dental, vision)
- 401k with company match up to 4%
- Stock options: You’ll have a meaningful stake in our success
- Generous WFH stipend
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